FAQs
Frequently asked VoIP & 3CX questions
Everything you need to know about VoIP and how Toku can help your business.
What is VoIP, and how does it work?
VoIP lets you place calls over the internet instead of traditional phone lines. Your voice is changed into digital data, transmitted through your internet connection, and reassembled at the other end for clear audio.
Is VoIP reliable for business use?
Yes — with a dependable internet connection, modern VoIP platforms deliver high call quality and dependability. Tools such as call forwarding, failover routing, and cloud-based infrastructure help keep disruptions minimal, even during outages.
How much can I save with VoIP compared to traditional phone systems?
On average, VoIP reduces costs by 30% versus conventional phone systems by eliminating long-distance charges and lowering hardware and upkeep expenses.
Can I keep my existing phone number?
Yes. Providers support porting your current number over to the VoIP service, so you keep continuity for work or personal calling.
What features does your VoIP service offer?
Offerings include unlimited calling, auto-attendant, call forwarding, voicemail-to-email, mobile app integration, video conferencing, and advanced analytics — all adjustable to your business needs.
Do you supply business internet as well as VoIP?
Yes. We supply business fibre and LTE connectivity alongside our VoIP services, sized for voice traffic and backed by the same support team. Running both from one provider means the line and the phone system are configured together.
Do you install and support 3CX in Pretoria?
Yes — we supply, install, configure and support 3CX phone systems for businesses across Pretoria, Centurion and the greater Tshwane area. That includes hosted and on-premise deployments, deskphones, SIP trunking, call queues and ongoing monitoring.
Does 3CX include AI features?
On AI-enabled 3CX licences you can add call and voicemail transcription, automatic call summaries and sentiment reporting, along with AI call screening and receptionist features. We will confirm which AI capabilities your licence includes before you commit.
What does a business VoIP system cost in Pretoria?
It depends on the number of extensions, whether you rent or buy your deskphones, and whether you choose hosted or on-premise 3CX. Rentals spread the hardware cost over a fixed monthly fee and include repairs and upgrades; buying has a higher upfront cost. Contact us for a tailored quote.
Which areas do you cover?
We install and support systems across Pretoria, Centurion and the greater Tshwane area, including Montana, Menlyn, Hatfield and Pretoria East. Remote support and monitoring are available across Gauteng.
